These terms and conditions (“Terms of Use”) are applicable to the website run by Global Media & Entertainment S.A.U (“Website” or “Site”), as well as to the application Global Player (“Global Player” or the “App”). We ask that you read these carefully before using our website.
1. Who are we and how to contact us
Our Website and App are run by Global Media & Entertainment S.A.U. (“Global”). Global Media & Entertainment S.A.U. is a company registered in Spain, under Tax Code Number: A-79816690 with business address at Calle Valle de la Fuenfría 3, 1ª Planta, 28034 in Madrid, registered at the Business Registry of Madrid, Entry 1, Page 15.677, Folio 13, Volume 765.
To avoid any confusion, any reference to “we”, “us” and “our” in these
Terms of Use shall be interpreted as referring to Global.
To contact us, you may send an email to customer.support@global.com or telephone our customer care number 03333 200 2000.
2. Your acceptance of these Terms of Use
When you use our Website or register on Global Player, you confirm you accept these Terms of Use and undertake to comply with them. If you do not agree with them, you must not use our website or our App.
In turn, you are responsible for ensuring everyone who accesses our Website and/or our App through your Internet connection is aware of these Terms of Use and other applicable conditions (as stated below), and that they comply with them.
We recommend you print a copy of these Terms of Use for future reference.
3. Application of other terms of use
These terms of use refer to the following additional terms, which also apply to the use of our Sites, including the Global Player App:
- Our Privacy Policy, which establishes how we collect and process your personal data whenever you interact with our services and our Sites and/or App;
- Our Cookies Policy, which establishes information on the cookies we use on our Sites and/or App;
- Our Acceptable Uses Policywhich establishes uses allowed and forbidden on our Sites and/or App; and
- Our General competition terms and conditions which apply to all competitions, prize draws and promotions we organise on our Sites, on Global Player, social media platforms, on-air or otherwise. Bear in mind that every competition, prize draw or promotion is subject to specific rules that apply for that competition, prize draw or promotion. These specific rules may be found on the website of the corresponding brand related to the competition, prize draw or promotion.
4. User account registration
Some areas in our Sites and/or App may require that you register and provide certain personal data. When doing so, you undertake to:
- provide information that is true, accurate, current and complete about you; and
- ensure that said data is true, accurate, current and complete, updating or modifying your user account data.
5. Your responsibility to maintain your account details safe.
If you choose, or you are provided with a username, password or any other information as part of any registration or security procedure related to our Sites, our App or our services, you must treat said information as confidential. You must not disclose these data to others. To avoid any doubt, it is expressly forbidden to share user account data, including usernames or passwords.
We reserve the right to disable any user account, at any time, if in our opinion you have breached any of the provisions in these Terms of Use or our Acceptable Uses Policy.
If you know or suspect that someone other than yourself is aware of your user details or password, you must inform us immediately, getting in contact with us through the means mentioned in clause 1 above.
6. How we use your personal data.
We will only use your personal data in accordance with that set in our Privacy Policy.
7. Changes to our sites or the policies of our App
We may regularly update and change our Sites and/or App as necessary to include changes in our products and services, our user needs and business priorities.
8. Our right to suspend or remove Sites and/or our App
Our Sites and/or App are available for free. We cannot guarantee that our Sites and/or App or any other content available therein will always be available or that access to them will be uninterrupted. We may suspend, remove or restrict availability of all or part of our Sites and/or App for any reason to our full discretion.
9. Confidence in the information published in our Sites and/or App
The content of our Sites and/or App (regardless of the mode in which it is offered) is offered solely as general information. It does not intend to be a reliable source of information. Please seek professional or specialised advice before taking or abstaining from taking any action based on the content of our Sites and/or App.
Although we make reasonable efforts to update the information on our Sites and/or App, we offer no representation, warranty, or guarantee, whether explicit or implicit, that the content on our Sites and/or App is accurate, complete or current. Therefore, User, when accessing the information of our Sites and/or App assumes the risks that may be derived from their use. Global is not liable for any damages that may be caused to User.
10. Links to third-party content
Whenever our Sites and/or App contain links to other third-party websites and online contents, said links are provided solely for your information. Said links must not be interpreted as our approval of said websites or linked contents. We have no control over the content on those sites or online materials. Global will not be liable in any case for damages these links may cause User. In this regard, User is advised that use and navigation through these websites is subject to the terms and conditions of the owner of said websites.
The paragraph above is applicable even in those cases in which Global may offer services through an external partner on our App, for example, the services of Classic FM Romance or Smooth Singles (owned by The Dating Lab). In this regard, these services are subject to the terms and conditions specific to The Dating Lab, therefore we recommend checking their own terms before using said services.
11. How you may use the materials on our Sites, including the App
We are the owners or licensees of all the intellectual property rights of our Sites, App and the materials published therein. All brands and trademarks used on the Sites and/or App belong to Global or its licensors. We expressly reserve all the rights on our Sites, our App and the materials published in them (including the rights on brands and/or trade names), except those expressly listed below.
You may print a copy, and download a summary of any page(s) on our Sites and/or App for your personal use and the personal use of other people in your organisation or your household, on contents published on our Sites and/or App.
You must not in any case, change the paper or digital copies of the materials you print or download from our Sites and/or App in any way (including, but not limited to, removing any copyright or trademark notice), and you must not use any picture, photograph, video or audio sequence or any graphics separately from any accompanying text.
Our status (and that of any identified contributor) as authors of the content of our Sites and/or App must always be acknowledged.
If you print, copy or download any part of our Site and/or App breaching these Terms of Use, your right to use our Sites (and if applicable, our App) will cease immediately and you must, as we choose, return or destroy any copy of the materials you made. All without prejudice to any legal actions Global may initiate to defend our rights.
12. Links to our Sites and/or Global Player App
You may establish links to our Sites and/or App provided you do so fairly and lawfully and without harming our reputation or taking advantage of it.
You must not establish a link in a manner that suggests any form of association, approval or endorsement from us when it does not exist.
Our Sites and/or App must not be framed on any other site.
We reserve the right to withdraw our linking permission without notice.
The website establishing the link must comply in all aspects with the content rules established in our Acceptable Uses Policy.
13. Inappropriate use of our Sites and/or App
You must not misuse our Sites and/or App by intentionally introducing viruses, Trojans, worms, logic bombs or any other malware or technologically harmful material. You must not attempt to gain unauthorised access to our Sites and/or App, to the server storing our Sites, App or any other server, computer or database connected to our Sites and/or App. You must not attack our Site or App through a denial-of-service attack or a distributed denial-of-service attack. Breach of this obligation could violate applicable regulations. We shall report any breach of this type to the relevant law enforcement authorities and will cooperate with them by disclosing your identity, if applicable. In the event of such a breach, your right to use our Sites, including our App (if applicable), will cease immediately, without prejudice to any legal actions we may initiate against you.
14. User-generated content appearing on our Sites and/or App
Our Sites and/or App may include information and contents uploaded by other users, including, among others, comments posted about editorials published on our Sites and/or App. This information and contents have not been verified or approved by us. The opinions expressed by other users on our Sites and/or App do not represent our points of view or values.
If you wish to submit a complaint regarding content uploaded by other users, you may email customer.support@global.com or telephone our Customer Care number 0333 200 2000.
15. Uploading content on our Sites and/or App
Provided you use a function that enables uploading content on our Sites and/or App or contacting other users of our Sites and/or App, you must comply with the content rules established in our Acceptable Uses Policy.
You guarantee that any contribution of this kind complies with said rules, and accept you are liable before us and will indemnify and exempt us from any claim, cost, liability or expense (including legal costs) we may be subject to as a result of or in relation to any breach of this assurance.
Any content you upload to our Sites and/or App will be considered not confidential and non-proprietary.
You hold all the property rights over your content, but are obliged to grant us and other users of our Sites and/or App a limited licence to use, store and copy this content and distribute it and make it available to others. The rights granted to us by you as a licence are described in clause 16 below.
We also have the right to disclose your identity to any third party claiming that any content posted or uploaded by you on our Sites and/or App violates their intellectual property rights, or their right to privacy.
We have the right to delete any content you post on our Sites and/or App if, in our opinion, said content does not comply with the rules described in our Acceptable Uses Policy.
You are the only one responsible for securing and making a backup of any content you upload to our Sites and/or App, and we accept no liability for the deletion or removal of said content from our Sites and/or App.
16. Rights you grant us to use the content you upload to our Sites and/or App
When you upload or post content on our Sites and/or App, you grant the following rights to Global and to each user of the Sites (including the App):
- To Global, a worldwide, non-exclusive, royalty-free, irrevocable, transferrable licence (with the right to sub-licence) to use, reproduce, distribute, prepare derivative works of, display and perform such content in connection with the provision of Global’s services or otherwise in connection with Global’s business and/or the business or services of other entities forming part of the Global Media & Entertainment group from time to time, in any media format and through any media channels (whether now known or invented in the future, which may include, without limitation, other websites, the Global Player App, media channels, television and/or radio) and you acknowledge that such content may be accompanied by third party advertising and/or sponsorship materials; and
- To each user of the Sites and/or App, a worldwide, non-exclusive, royalty-free licence to access your content through the Sites and/or App and to use, reproduce, prepare derivative works of, display and perform such content to the extent permitted by the functionality of the Sites, the App and our services.
By uploading said content on our Sites and/or App, you also waive any moral or similar rights you may have in any jurisdiction over said content.
17. Our liability to you in relation to the use of our Sites and/or App
We exclude all implicit conditions, guarantees, representations or other terms which may apply to our Sites, App, as well as any content appearing therein.
We do not guarantee that our Sites and/or App are secure or free from errors or viruses. You are responsible for setting up your device, computer software and platforms to securely access our Sites and/or App.
We are not liable to you for any loss or damages, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
– the use or impossibility to use our Sites and/or App; or
– the use of, or reliance on, any content shown on our Sites and/or App.
In particular, we are not liable for the loss of profits, sales, business or revenue; business interruption; loss of expected savings; loss of business opportunities, goodwill or reputation; or any indirect or consequential loss or damage.
18. Indemnity
You undertake to indemnify and keep us fully indemnified from and against all claims, damages, expenses, costs and liabilities (including legal costs) incurred by Global or any other companies within the Global Media & Entertainment Group relating to your use of our Sites and/or the App, any materials published on them or any services offered by us or arising from any breach or suspected breach of these Terms of Use.
19. Changes to these Terms of Use
We reserve the right to change these Terms of Use whenever it is necessary and with no notice. Every time you wish to use our Sites and/or App, we ask that you check these Terms of Use to make sure you understand the conditions in effect at that time.
20. Severability
If any provision of these Terms of Use is considered invalid or unenforceable, the remainder of these Terms of Use shall remain valid and enforceable.
21. Applicable Jurisdiction and Law
These Terms of Use, their purpose, interpretation, compliance or execution shall be ruled and interpreted in accordance with the laws of Spain.
You accept that the competent Judges and Courts of Madrid have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising from or related to these Terms of Use or their purpose, interpretation, compliance or execution, expressly waiving any other jurisdiction.
Notwithstanding the above, if User were considered a ‘consumer’ in accordance with applicable regulations, the competent courts will be those corresponding to User’s domicile.
In this case, if the User is a consumer and wishes to obtain more information about Online Dispute Resolution, please visit the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Nonetheless, User is advised that Global is under no obligation to participate in online dispute resolutions.