What does this policy tell you?
• How to manage cookies on our websites through Privacy Manager
• Cookies Explained
• Our Cookies
• Other Companies’ Cookies
• Remove Cookies via a Browser
• Online Behavioural Advertising
When you access or use our, or our partners’ content, products and services, we may collect information from the devices you use by using ‘cookies’. We, and our partners, also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.
This cookie statement is designed to help you understand more about how cookies work and how we use them.
While we need to use essential cookies on our sites and apps to make it work properly (explained in section 1 under “Our Cookies” below), we ask you for consent before we use non-essential cookies (explained in sections 2-5 below).
To manage cookies on Global.com, Global.com/ie, Global.com/ni, Global Player and our branded sites (Capital, Heart, LBC, LBC News, Classic FM, Smooth, Capital XTRA, Capital Dance, Radio X and Gold), you will need to use the Privacy Manager.
When you first visit this site, or download our apps or after you have deleted our cookies from your device, you will be presented with our Privacy Manager pop up. You can also find the Privacy Manager link at the bottom of all our brand webpages or in the “settings” on our apps, including Global Player. You can change your cookie preferences in Privacy Manager at anytime.
Privacy Manager provides a full notice about the type of information we collect using cookies and gives you the option to manage preferences or consent using a cookie manager tool which will allow you to choose the non-essential cookies you want to allow us to use and to turn off and those that you don’t. You can turn cookies on and off individually by vendor or by purpose. If you turn off one vendor, we will apply the opt out to that vendor but we may in addition apply this opt out to all vendors for that consent purpose.
Under the Purposes section in your Privacy Manager you can read about the exact purposes for which we process your personal data.
You can see the whole list of cookies we use on the tool.
The cookies you accept on one branded website (for example, Heart), will also be accepted on other branded websites you might visit (for example, Capital), until you make a different election of cookies.
The option of managing preferences allows you to view our privacy policy and this cookie notice and allows you to manage your preferences as set out in the notice.
Essential cookies that make the site work will be turned on by default but you can choose to turn other cookies such as analytics cookies and advertising cookies on and off. We recommend that you turn on performance and analytics cookies though as this helps us deliver a better service to you!
For a full list of our partner vendors and the cookies they use please visit the Privacy Manager.
Cookies are small files containing a line of text that is sent and stored on your web browser when you visit a web site. Cookies help to provide a better and faster experience by helping a website remember information about your visit to make your next visit easier and the site more useful to you. We use Cookies and other similar tracking technologies whenever you visit our websites or use our apps including Global Player.
The types of cookies we use:
1. Necessary and Essential Cookies
You need these cookies for our websites to work properly. They are essential to help your devices download or stream the information, or so you can move around websites and use their features. We would not be able to provide content, products and services via ours apps or sites without these cookies.
For example, we use a music radio cookie to enable you to listen to any of our audio streams or a video streaming one to enable you to watch video clips.
If you delete or block these cookies, some of the features on our site may not work effectively or at all.
We also use necessary cookies to protect us from fraud, to keep the site and our app secure and to solve technical problems.
2. Non-essential cookies which improve performance and your browsing experience
We use some cookies to allow us to understand how our visitors engage with our websites and apps, for instance we count the total amount of page visits and sources of traffic so that we can measure and improve the performance of our sites and apps. They also enable us to understand our users without personally identifying visitors, on an anonymised aggregated basis. For example, remembering if you’ve been to the application or website before or restricting the number of times you’re shown a particular online advertisement.
3. Analytics
We also like to keep track of what websites, information and links are popular and which ones do not get used so much, to help us keep our information relevant and up to date.
Our applications, web locations, websites and communications you get from us contain small invisible images known as ‘web beacons’ or ‘pixels’. These are used to manage the interaction between you and the online information or email and allow us to assess the effectiveness of the communication.
4. Personalisation and Advertising
Cookies are also used to allow us to provide a high-quality experience by customising the content that we offer you across our sites and apps.
We might use the information collected by these cookies to highlight articles or site services that we think will be of interest to you based on the articles and other content you have viewed when visiting any of our websites or apps.
They enable us to deliver to you relevant advertising (our own and that of our partners) on our websites and in our apps. We use these cookies to inform us when we have shown you an advert, to ensure we do not show you the same content too often. We also use these cookies to measure the effectiveness of the advertising that you see or hear on our services.
We use a company called Teads to monetise the ad spaces on our websites. You can read about how Teads uses your data in their privacy policy which can be found at https://www.teads.com/privacy-policy/.
5. Combination Cookies
Some cookies serve to be used for both non-essential purposes such as analytics and for essential purposes. For example, the Firebase cookie is essential to allow us to send you push notifications where you have requested this but it can also be used on a consent basis where it is used for the additional non-essential purposes of generating analytics. Where a cookie is used for a combination of purposes you can still manage the non-essential part of the cookie through Privacy Manager.
How other companies’ cookies are used
Some of our websites and platforms will contain links to other companies’ sites. If you follow one of these links a cookie might be used to tell the other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. For more information, see the Internet Advertising Bureau’s guide about how affiliate marketing works. Note that when you visit those other companies’ sites, they will have their own privacy notices which set out what personal data they collect and how they will use it.
LiveRamp
When you browse through our websites or use our mobile applications and when you enter your email address on these (either to log in, or to sign up to a newsletter, or similar) we may share personal or other information that we collect from you, such as your email address (in hashed, pseudonymous form), IP address, your mobile advertising ID or information about your browser or operating system, with our partner LiveRamp, Inc. and its group companies, acting as joint controllers. LiveRamp uses this information to create an online identification code for the purpose of recognising you on your devices. This code will not be used by LiveRamp to re-identify you. We place this code in our cookie or use a LiveRamp cookie and allow it to be used for online and cross-channel advertising. It may be shared with our advertising partners and other third-party advertising companies for the purpose of enabling interest-based content or targeted advertising throughout your online experience (e.g., web, email, connected devices, and in-app, etc) if you have consented. These third parties may in turn use this code to link demographic or interest- based information you have provided in your interactions with them. Detailed information on LiveRamp’s data processing activities is available in LiveRamp’s privacy policy and opt-out here: https://your-rights.liveramp.uk/home. You have the right to withdraw your consent or opt-out to the processing of your personal data at any time.
The easiest way to manage cookies is through Privacy Manager but you can also manage them through your browser. All browser technologies enable you to see and manage the cookies. This means that you can either delete cookies from your cookie folder once you have finished your visit at our website or you can set your preferences with regard to the use of cookies before you begin browsing our website.
How to remove cookies via a Browser:
You can find out further information at:
• Google
• Firefox
• Windows
• Safari
Organisations which provide more information on Online Behavioural Advertising
Internet Advertising Bureau (IAB) “Your Online Choices” page allows you to choose not to receive behavioural advertising from each of the advertising networks represented by the IAB.
Network Advertising Initiative (NAI) opt out page allows you to choose not to receive behavioural advertising from each of the ad networks represented by the NAI.
Digital Advertising Alliance’s self-regulatory program for online behavioural advertising choices page.
Other vendors
Non IAB vendors will not appear in the Privacy manager. They will only receive your data if you have agreed to the purpose for which they process your data. You can read about these vendors and their purposes from the table below:
| Vendor | Purpose |
| AppsFlyer | • Personalised ads and content • Ad and content measurement • Audience insights and product development |
| Braze, Inc | • Personalised ads and content • Ad and content measurement • Audience insights and product development |
| Gigya, Inc. | • Personalised ads and content • Ad and content measurement • Audience insights and product development |
| Sentry (Functional Software, Inc.) | • Personalised ads and content • Ad and content measurement • Audience insights and product development |
Contact Us
If you have any further questions about how we process your personal information, or if you would like to exercise any of your rights under this policy, please contact us at privacy@global.com.